Organizational development (OD) is a systematic way of responding to a business’s human resources needs, to promote long-term effectiveness and accountability in that business. OD encourages the consideration of both the production goals of a work team, and the processes by which those goals are pursued: the “how” of achieving results working within this organization of these particular people. It provides a method for studying and changing various actions that occur among members of an organization: decision making, goal setting, continuous quality improvement, communications, project management, policy creation, inter-group relationships, managing conflict, developing a climate for team effort, etc.